Meet Melissa

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Our Fabulous Clinic Manager

A woman with long dark hair, sitting on a cream-colored sofa in a room with mint green walls, smiling, holding a pink pig-shaped plush pillow, wearing a black jacket, cream shorts, and brown sandals, with a tattoo of a palm tree on her ankle, and a yellow pillow behind her. 
Meet Melissa, Authentic You’s full-time Clinic Manager! Melissa brings over 20 years of experience in medical and healthcare administration, including private psychology practices. She understands the administrative needs of private practice and the importance of helping clients feel comfortable, informed, and supported.

Melissa has been part of Authentic You for over two years, growing alongside the clinic and building relationships with our clients and team. Her transition into the Clinic Manager role reflects her dedication, leadership, and the trust she has earned.

Working closely with our Clinic Director, Melissa oversees the clinic’s day-to-day administrative operations. She oversees scheduling and billing processes, processes payroll, supports bookkeeping, and develops procedures that keep our services organized and consistent. She also coordinates administrative systems, website updates, and communication with external service providers.

Melissa provides training, coaching, and ongoing support to our Clinical Care Administrators and volunteers. She coordinates onboarding for new administrative staff and psychologists, helping each person feel welcomed and prepared. Through collaboration and regular reviews of administrative processes, she identifies ways to improve how we support both clients and clinicians.

Melissa graduated from CDI College’s Medical Administrative Assistant program in 2007 and earned a diploma in Medical Terminology from NAIT in 2005. Her attention to detail, thoughtful problem-solving, and commitment to showing up authentically make her a valued member of our leadership team.

We are grateful for the care and dedication Melissa brings to Authentic You. Her work helps create a welcoming, well-managed clinic where clients feel respected and our team feels supported.
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Authentically Melissa
Thoughtful Touches, Family Time & Ice Coffee ALL Year Round! 💛☕🌺

Get to know Melissa outside of her Clinic Manager role, and you’ll soon hear about her husband, their two daughters, and their dogs. You’ll probably hear about Starbucks, too. An iced coffee is a favourite, and she’s always happy to have a Diet Coke close by or in hand.

If there’s a birthday, holiday, or milestone coming up, Melissa is likely already thinking about how to make it special. She remembers the little thing you mentioned weeks ago and puts thought into the details that matter to you. Her warmth comes through in those everyday moments that leave you feeling remembered and cared for. We get to experience that thoughtfulness here at Authentic You, and we love her for it!

On a sunny day, Melissa might be out hiking, camping with her family, or enjoying an afternoon in her backyard. If she’s planning a getaway, Hawaii is her favourite place to return to. She loves exploring new places and finding experiences beyond the usual tourist stops, then coming home with memories to share.

When winter arrives, a cozy evening by the fire, some reality TV, or a good movie sounds pretty perfect. Add her family, the dogs, and a favourite drink, and she’s happy to get comfy and settle in.

That’s a little of the Melissa we know and appreciate: warm, thoughtful, fun, and someone who makes time together feel extra special. She brings so much of herself to Authentic You, helping make our clinic a place where people feel welcome and valued!

Melissa’s Personal Insights

I’m was inspired to work for Authentic You because I’m passionate about supporting people and creating environments where they feel heard and valued. I appreciate that the clinic prioritizes client and staff comfort, acceptance, and respect, and it’s a place where I can contribute and make a positive impact.

What inspired you to work for Authentic You?

What strengths or qualities do you bring to your role?

I bring empathy, compassion, and honesty to this role. I try to understand things from other people’s perspectives and create a space where they feel seen and supported. I’m also reliable, organized, and patient, and these qualities help me every day in my role as the Clinic Manager.

Being authentic means being true to myself and to others. I try to act in ways that really reflect who I am, and I aim to be honest, upfront, and open about my thoughts, emotions and feelings.

What does “authenticity” mean to you in your own life?

Do you have a favorite quote, saying, or perspective that guides you?

I have a tattoo that says ‘Carpe Diem’ which means “seize the day.” I love this quote because it reminds me daily to make the most of the present moment!

What values are most important to you in helping others?

I try to show understanding and kindness through my communication and ways to connect with others, while honouring everyone’s lived experiences and perspectives.

I have travelled to Hawaii 20 times throughout my life, and I also drink iced coffee all year round. Safe to say I love both!

Share a fun fact about yourself?

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