At Authentic You, your privacy is prioritized and protected because being your true self starts with feeling safe!
Our Privacy Policy
Effective Date: November 06, 2023
Last Updated: October 06, 2025
Introduction
Authentic You: Counselling, Assessment & Addictions Services Inc. (“Authentic You Psychology,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal and health information we collect from our clients.
This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information in accordance with Alberta’s Health Information Act (HIA), Personal Information Protection Act (PIPA), and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By accessing our website or using our services, you acknowledge that you have read and understood this ‘Privacy Policy’.
What Information We Collect
We collect personal and health information necessary to provide safe, ethical, and effective psychological services. This may include:
Your name, contact information, date of birth, and emergency contact details
Health and medical history relevant to your care
Referrals, assessments, and progress notes
Billing and insurance information
Electronic correspondence related to your care (e.g., email, telepsychology platforms)
We collect this information directly from you, or from third parties with your consent (e.g., physicians, insurers, schools, or other health providers).
How We Use and Disclose Your Information
Your information is used and disclosed only for purposes consistent with providing you with professional psychological care, including:
Planning, delivering, and monitoring your treatment or assessment
Coordinating care with other professionals (with your consent)
Billing and payment processing and other administrative needs
Quality assurance, supervision, and clinical consultation (using anonymized data where possible)
Meeting legal, ethical, or regulatory obligations
We may disclose information without your consent only when required or permitted by law, such as:
When there is a clear and imminent risk of harm to yourself and/ or others
When a child or dependent adult may be at risk of abuse or neglect
When ordered by a court or required by a lawful authority
To respond to a medical emergency if you are incapacitated
In all cases, we limit the disclosure to the minimum amount of information necessary.
Your Rights Regarding Your Information
Under Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA), you have important rights concerning your personal and health information. These include:
Access: You may request a copy of your clinical record
Correction: You may request that we correct inaccuracies in your record.
Withdrawal of Consent: You may withdraw consent for certain uses or disclosures of your information (unless required by law).
Disclosure Log: You may request a record of disclosures made of your health information.
Complaint: You may make a complaint if you believe your privacy rights have been violated.
We will respond to all access or correction requests within the timelines set by law.
Our Legal Duties
As a custodian of health information under the Health Information Act (HIA), we are legally required to:
Maintain the privacy and security of your personal and health information
Collect, use, and disclose your information only as authorized by law
Notify you if a breach of your health information occurs that creates a real risk of significant harm
Ensure that all staff, contractors, and service providers adhere to strict confidentiality standards
We also comply with the Canadian Code of Ethics for Psychologists and the College of Alberta Psychologists’ (CAP) Standards of Practice in maintaining the confidentiality and integrity of your records.
How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or loss. These include:
Secure, double encrypted electronic health record systems
Password protected computers and devices
Locked filing systems for paper records
Encrypted email and telepsychology platforms
Staff training on privacy and confidentiality
We retain records in accordance with legal and professional requirements and securely destroy them when no longer needed.
Telepsychology and Electronic Communication
When providing telepsychology services or communicating electronically, we take steps to protect your information using encrypted platforms that comply with privacy legislation. However, you should be aware that no online communication is completely risk free.
By using telepsychology or email services, you acknowledge and accept these risks.
Questions, Concerns, or Complaints
If you have questions or concerns about our privacy practices, or if you wish to exercise any of your rights, please contact:
Privacy Officer
Authentic You: Counselling, Assessment & Addictions Services Inc.
Email: kgaudin@authenticyoupsychology.ca
Phone: (587) 821-2289
Mailing Address: #202 - 9080 25 Avenue SW, Edmonton, AB, T6X 2H4
If your concern is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC):
Website: https://www.oipc.ab.ca
Phone: 780-422-6860 (Edmonton) | Toll-free within Alberta: 310-0000 then 780-422-6860
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, or clinic practices. Any updates will be posted on this page with a revised effective date.
Contact for Website Privacy Questions
For inquiries about how this website collects or uses data (e.g., cookies, analytics, or contact forms), please contact our Privacy Officer at the email, phone number and/ or address above.
Acknowledgement
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.